These Terms and Conditions (“T&C”) shall apply to the use of the website www.jayswatchstore.com, related subdomains (including but without limitation to any mobile application services) of Jay's Watch Store Private Limited (“JWS”) and its services (“Site”).
All Users of the Site are advised to read the Terms of Use and Privacy Policy of the Site carefully and completely.
Individuals may place orders through the Site if they meet the following conditions: (i) they are 18 years of age or the applicable the age of majority in their jurisdiction; (ii) they are competent to enter into contracts; and (iii) they provide a valid shipping address within India. If you are under the age of majority or otherwise unable to lawfully enter into a contract, a parent or guardian must place the order on your behalf, and they will be required to agree to these T&C.
We make every effort to provide accurate and detailed descriptions of each product, along with photographs that represent the product's actual condition. However, please note that slight variations in colour or appearance may occur due to lighting or screen settings. We strive to provide accurate and complete information.
You acknowledge that pre-owned watches are sold on the Site, and therefore the condition and availability of accompanying materials and accessories (such as a replacement strap) may vary between items. If you have any questions regarding the condition of any watch, please contact our team before placing your order.
All orders placed through the Site are subject to availability and our express acceptance. Products displayed on the Site that cannot be added to your shopping cart are not available for purchase through the Site. Our team can provide further information about these products. For details on the order process, please refer to the Order Process section below.
Please note that Jay's Watch Store Private Limited (“JWS”) is not a manufacturer, and in the event we are unable to fulfil an order, we may not be able to source an identical replacement for that item.
We provide shipping to specific regions in India, with costs, delivery times, and availability determined during checkout. Please note that we are not liable for any delays caused by shipping carriers or clearance procedures. After your watch has been dispatched, a tracking number will be sent to you on your registered email ID, allowing you to track the progress of your delivery.
If your watch/product arrives damaged, you must notify us within 24 hours of you receiving the watch and provide us with proof of such damage, including but not limited to photographs and videos of you unboxing the watch. All photographs and videos must bear a timestamp providing the time and date when such photograph and video were captured. We are not responsible for any damage that occurs after the watch has been delivered.
The order process on the Site consists of the following steps:
The Site also provides you with a dedicated webpage for sourcing watches that you intend to purchase. Once such a written request is made to us, we shall attempt to source the watch requested by you. However, we offer no guarantee of being able to source any watch upon your request. In the event we are in a position to source the watch requested by you, we shall intimate you on the email ID provided to us. All details concerning the sourced watch, including its condition, photographs, payment amount, mode of payment, etc., shall be intimated to you via email.
Full payment is required at the time of purchase using the available payment options on our website. Prices are displayed in Indian Rupees (INR), with any applicable taxes, fees, and shipping costs added during checkout.
All sales made on the Site shall have a “No Return Policy”.
All watches are sold by us on an "as is" basis and may exhibit signs of previous use. We will offer you a 6 (six) month warranty from the date of your purchase (“JWS Warranty”) from the Site. The JWS Warranty covers only movement related manufacturing defects. Any damage (including but not limited to accidental damage, water damage, shock damage, fire damage, magnetization damage, intentional damage and/ or damage caused by mishandling/ mistreatment/ negligence) to the watch will not be covered under the JWS Warranty. The JWS Warranty also does not cover crystal/glass, leather and/or bracelet/buckle damage. Under the JWS Warranty, we shall during the term of the JWS Warranty at your request forward your watch for repairs to the official/authorised service centre of the watch. All costs associated with the delivery of the watch to our team shall be borne by you, and we shall not be liable for any damage incurred during transit. JWS shall handover the watch to the official/authorised service centre and coordinate directly with the official or authorized service centre on your behalf. All costs associated with repairs falling under the JWS Warranty shall be borne by JWS. However, timelines for the completion of any work carried out under the JWS Warranty are not guaranteed. Your JWS Warranty will be fulfilled by JWS, which may periodically delegate the responsibility for fulfilling the warranty to its affiliates. The JWS Warranty shall be considered to be void if any modifications and/or repairs are made to your watch by any person (including an official/ authorised service centre) other than by or through JWS, during the term of the JWS Warranty. The JWS Warranty will be registered under the name of the person who has placed the Order. To keep your JWS Warranty valid, please promptly inform us of any changes to your contact information, including your full name, postal address, email address, and telephone number. If the watch is intended as a gift, we will require the contact details of the intended recipient, however, the JWS Warranty shall only be registered in the name of the person who has placed the Order. In the event of any dispute between JWS and you in regard to the JWS Warranty the decision of JWS shall be final.
You agree that this Agreement and any contractual obligation between JWS and you will be governed by the laws of India and all courts and forums in Mumbai shall have exclusive jurisdiction over any disputes arising out of or in relation to this T&C, your use of the Site or the services or the information to which it gives access.
For any queries you may contact our team on +91 8828916916 (between Monday to Friday between 10:00 hours and 18:00 hours) or on email at admin@jayswatchstore.com.